From what I've seen, this kind of metrics is really hard to apprehend as there are a lot of externalities that may impact the sales team performance. If the customer outcomes goes down because of an internal issue, you don't want it to penalise your team. That's why usage is often a good proxy to the value they are getting I think.
From what I've seen, this kind of metrics is really hard to apprehend as there are a lot of externalities that may impact the sales team performance. If the customer outcomes goes down because of an internal issue, you don't want it to penalise your team. That's why usage is often a good proxy to the value they are getting I think.
From what I've seen, this kind of metrics is really hard to apprehend as there are a lot of externalities that may impact the sales team performance. If the customer outcomes goes down because of an internal issue, you don't want it to penalise your team. That's why usage is often a good proxy to the value they are getting I think.