Insights from Jessica Lachs of DoorDash on scaling analytics teams, metric selection, AI's role, and creating a culture of extreme ownership in data science.
Thanks Jessica. I completely agree I think modelling out when customers have "really bad days" rather than looking at the average is so important.
When you think of that churn and all that lost revenue from that point onwards its very sobering! I lived in Finland and the acquisition of Wolt in 2022 was a big deal. Interested to know how expanding into 22 more countries has changed the analytics requirements for DoorDash.
Thanks Jessica. I completely agree I think modelling out when customers have "really bad days" rather than looking at the average is so important.
When you think of that churn and all that lost revenue from that point onwards its very sobering! I lived in Finland and the acquisition of Wolt in 2022 was a big deal. Interested to know how expanding into 22 more countries has changed the analytics requirements for DoorDash.